Welcome to COKO India (Ceramics of Khurja Origin). By using our website www.cokoindia.com or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.

Use of Website

  • You may browse, view, and purchase products for your personal use only.
  • All content, including images, text, and designs, is the property of Incmett Global LLP and may not be copied, republished, or used for commercial purposes without written permission.
  • We may update or restrict access to parts of the website at our discretion.

Account & Security

  • You may register an account for easier order management. You are responsible for maintaining the confidentiality of your login details.
  • If you notice any unauthorised access, please notify us immediately at support@cokoindia.com.
  • You must not use another person’s account without permission.

Orders, Cancellations & Modifications

  • Orders can be cancelled or modified only until they are packed/shipped. Once dispatched, they cannot be cancelled.
  • Refunds for prepaid orders will be processed back to the original source within 7–10 working days after cancellation.
  • For full details, please refer to our Cancellation Policy.

Shipping & Delivery

  • We offer free shipping across India.
  • Orders are processed within 1–2 business days and delivered in 3–10 working days, depending on location.
  • Once shipped, you will receive tracking details via email/SMS.
  • Delivery timelines may be affected by external courier delays.
  • For complete details, see our Shipping & Delivery Information.

Returns & Replacements

  • We currently do not accept returns.
  • If a product is damaged, defective, or missing parts, we will arrange a replacement after internal review.
  • To process a replacement, you must:
    • Share a clear unboxing video of the product.
    • Email us at support@cokoindia.com with your Order ID within 3 days of delivery.
  • If the same item is unavailable, we may offer an alternate product of equal value or a store credit.
  • For exclusions and details, please refer to our Return & Exchange Policy.

Fair Usage Policy

  • We reserve the right to deny COD (Cash on Delivery) or charge a delivery fee of ₹189 for accounts with repeated cancellations, refusals, or unfair return requests.

Acceptable Use

You agree not to:

  • Use this website for unlawful, fraudulent, or harmful activity.
  • Upload or distribute viruses, malware, or harmful software.
  • Collect or misuse data from our website for marketing or spam.

Content You Share

  • If you submit reviews, photos, or content to COKO India, you grant us the right to display, reproduce, and use that content for promotional purposes, while respecting your moral rights.
  • Content must not be illegal, offensive, infringe third-party rights, or contain harmful/abusive material.

Liability & Warranties

  • We make every effort to ensure accuracy, but we do not guarantee that all product descriptions, images, or information are free from error.
  • Handmade products may have slight variations in colour, texture, or finish — these are not considered defects.
  • To the fullest extent permitted by law, COKO India will not be liable for indirect or incidental damages resulting from use of our website or products.

Governing Law & Jurisdiction

  • These Terms & Conditions are governed by Indian law.
  • Any disputes will fall under the jurisdiction of the courts in India.

Our Company Details

  • Entity: Incmett Global LLP
  • GST Number: 09AAKFI4637B1ZF
  • Registered Address: S-18, FF, Eldeco Green Meadows, Sector -Pi, Greater Noida, UP -201310
  • Contact:
    • Phone: +91 9717611102
    • Email: info@incmettglobal.com / support@cokoindia.com