Shipping & Delivery Information – COKO India

At COKO India, we take great care to ensure your handcrafted products reach you in excellent condition and within the promised time.

  • Delivery Timelines: Orders are usually processed within 1–2 business days and delivered within 3–10 working days, depending on the delivery location.
  • Shipping Charges: All orders on cokoindia.com are shipped free of charge across India.
  • Courier Partners: All orders are shipped through trusted courier partners such as Blue Dart, Delhivery, FedEx, Aramex, and others.
  • Tracking Orders: Once shipped, you will receive an email/SMS with your tracking details. You can also log into your account and check “Order History” to track the live status of your order.

Cancellations & Undelivered Orders

  • If your order is cancelled before shipping, or if it is lost/un-delivered to your location, we will issue a full refund, including any shipping charges if paid online.
  • If an order has already been shipped, cancellation will not be possible (please refer to our Cancellation Policy).

Partial Deliveries or Damaged Parcels

  • In rare cases of missing items, partial deliveries, or tampered packets, please contact us at support@cokoindia.com within 48 hours of delivery.
  • To raise a claim, we may request:
    • A short description of the issue.
    • Photographs & Video of the package (all sides, especially if tampered).
    • Retention of the original packaging for 3–4 days in case it needs to be collected for investigation.
  • Claims reported beyond 48 hours, or if the item has been used/disposed of, will not be eligible for replacement or refund.

Fair Usage Policy

We always strive to provide the best service to our customers. However, repeated cancellations, returns, or refusals to accept shipments hurt our ability to serve genuine buyers.

  • Accounts with unusually high returns or refusals may be charged a flat delivery fee of ₹189 per order, and Cash on Delivery (COD) may be disabled for such accounts.

At COKO India, we value your trust. Every order supports our artisans, and we remain committed to ensuring that your purchase reaches you safely and on time.

For any questions, please write to us at support@cokoindia.com with your Order ID.